About this role
Alldus
Responsibilities
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Work with internal stakeholders to understand business needs, service challenges and opportunities for improvement.
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Analyse and redesign processes to make effective use of people, AI and automation.
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Identify tasks that can be supported, automated or completed by digital assistants.
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Translate business needs into requirements for Microsoft 365 Copilot, Copilot Studio, Microsoft Foundry and related technologies.
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Map current processes and design practical future-state workflows, including appropriate human oversight.
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Review meeting recordings, transcripts and other unstructured information to identify requirements, decisions and actions.
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Develop use cases, user stories, process maps, acceptance criteria and solution requirements.
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Collaborate with technical teams to design, build and test digital assistants, including the required data sources, integrations, permissions and controls.
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Test solutions with users and refine them based on feedback and performance evidence.
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Support implementation, user adoption and continuous improvement while measuring benefits such as time saved, improved quality and better service delivery.
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Skillset
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Proven experience as a Business Analyst, Technical Business Analyst, Process Analyst or equivalent.
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A strong track record of analysing and redesigning business processes, services and workflows.
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Hands-on experience with Microsoft 365 Copilot, Copilot Studio and related technologies, such as Power Platform, Power Automate, SharePoint, Teams or Microsoft Graph.
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Familiarity with Microsoft Foundry or a similar AI development platform.
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Experience translating business challenges into clearly defined automation and digital assistant solutions.
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Strong skills in requirements gathering, process mapping, use-case development and technical documentation.
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Experience designing, testing or implementing digital assistants within service delivery or operational teams is a plus.
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Confidence working with meeting transcripts, unstructured data and organisational knowledge sources.
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A solid understanding of data access, systems integration, user permissions, privacy and information security is a bonus.
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Strong analytical, facilitation and stakeholder-management capabilities.