Technical Associate (Warehouse Automation and Material Handling Equipment (MHE) Servicing)

Technical Associate (Warehouse Automation and Material Handling Equipment (MHE) Servicing) at UNICEF - GS6

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Contract type

• Temporary Appointment

Locations

Headquarters

• Denmark

Functional Area

Operations

• Supply Management

Position level

Technical Associate (Warehouse Automation and Material Handling Equipment (MHE) Servicing), G-6, Temporary Position, 364 days, Supply Division, Copenhagen, Denmark #00138794 (Open to EU citizens and valid Danish work permit holders)

Apply now Job no: 596320

Contract type: Temporary Appointment

Duty Station: Copenhagen

Location: Denmark

Categories: Supply Management

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to Deliver

UNICEF Supply Division operates a major humanitarian supply hub supporting the procurement, storage and distribution of essential supplies to children and families worldwide. The Copenhagen warehouse uses automated material handling equipment (MHE), warehouse management systems, conveyors, automated storage and retrieval systems (ASRS), packaging equipment, and associated electrical and control systems. High system availability is essential to maintaining safe and uninterrupted warehouse operations. To strengthen in-house technical capability, support business continuity and improve knowledge retention, the Technical Associate supports daily maintenance, troubleshooting and continuous improvement in an automated warehouse environment, working alongside UNICEF colleagues and external service providers, including SSI Schaefer and Dematic where applicable.

How can you make a difference?

The Technician Associate (Warehouse Automation and Material Handling Equipment (MHE) Servicing) provides hands-on technical support for automated warehouse equipment and related infrastructure to help ensure the safe, reliable and efficient operation of material handling systems and associated equipment. The position reports to the Senior Technical Associate, WIMC, and collaborates with Warehouse Operations, technical colleagues, Engineering and Quality functions, and external maintenance and automation service providers. Contributes to maintaining compliance with applicable international and regulatory standards in supply chain operations, especially for regulated products such medicines. Adherence to mandatory training requirements and internal procedures to maintain product safety and quality throughout the supply chain.

Key functions, accountabilities and related duties/tasks:

1. Maintenance and equipment reliability

• Perform planned preventive maintenance on warehouse automation and material handling equipment.
• Carry out corrective maintenance, adjustments and repairs within the incumbent's level of authorization and competence.
• Inspect material handling equipment and associated equipment.
• Identify root causes of recurring equipment failures and support sustainable corrective actions.
• Document completed maintenance activities in accordance with applicable UNICEF procedures and systems.

2. Troubleshooting and incident response

• Provide first-line support for mechanical, electrical and equipment-control faults.
• Respond promptly to breakdowns and operational incidents, with due regard to safety and operational priorities.
• Interpret equipment alarms and diagnostics at PLC/HMI user level.
• Escalate complex or safety critical issues to the appropriate UNICEF technical focal point or specialist service provider.
• Support recovery, testing and validation following failures or repairs before equipment is returned to operation.

3. Operational support

• Support warehouse operations during critical activities and periods of increased workload.
• Monitor equipment condition and performance and flag emerging risks before they affect operations.
• Participate in operational reviews, technical meetings and handovers.
• Support spare-parts and wear parts control, including identification, documentation and stock monitoring.

4. Contractor and vendor coordination

• Work constructively with resident technicians, contractors and equipment suppliers.
• Support coordination and follow-up of external maintenance interventions.
• Assist in verifying that contracted work has been completed, tested and documented.
• Ensure outstanding defects, recommendations and follow-up actions are recorded and escalated.

5. Documentation, safety and compliance

• Maintain accurate maintenance logs, fault records, service reports and related technical documentation.
• Work in accordance with applicable safety requirements, permits, lockout/tagout arrangements and local procedures.
• Support relevant GDP/GSDP principles and UNICEF quality requirements where maintenance may affect stored products or controlled warehouse conditions.
• Participate in audits, inspections, qualifications and technical assessments as required.
• Contribute to technical work instructions, checklists and maintenance procedures.

6. Continuous improvement and knowledge transfer

• Identify failure trends and propose practical improvements to system availability, maintainability and workplace safety.
• Support testing of equipment modifications, software changes and automation enhancements.
• Share technical knowledge through structured handovers and on-the-job guidance.
• Contribute to technical readiness and knowledge transfer relevant to Campus 4 and future warehouse automation solutions.

If you would like to know more about this position, please review the complete Job Description here: JD - Technical Associate (Warehouse Automation and Material Handling Equipment (MHE) Servicing)_GS6.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: Completion of secondary education supplemented by a recognized vocational or technical qualification in mechanical engineering, electrical engineering, industrial maintenance, automation technology, mechatronics, or another relevant technical discipline. Additional certification in industrial maintenance, electrical safety or automation is an asset.
• Work

Experience

• At least 6 years of relevant hands-on experience in industrial maintenance, automated logistics, manufacturing or a comparable technical environment.
• Demonstrated experience with fault diagnosis, preventive maintenance and repair of automated or electro-mechanical equipment.
• Documented hands-on experience from an automated warehouse, logistics or industrial site of comparable complexity.
• Skills:
• Mechanical and electrical fault recovery and maintenance of automated or electro-mechanical equipment.
• Preventive maintenance of material handling equipment.
• PLC interaction at HMI/operator level, including alarm interpretation and equipment diagnostics.
• Technical documentation of maintenance activities, faults, incidents, spare parts and wear parts using a CMMS or equivalent system.
• Root-cause analysis support and prevention of recurring equipment failures.
• Safe working practices, including permits and lockout/tagout arrangements.
• Knowledge transfer and clear communication of technical information.
• Language

Requirements

• Fluency in English is required. Danish language knowledge is desirable.

Desirables:

• Language: Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

• Experience with conveyor systems, automated warehouse equipment or high-bay storage systems is highly desirable.

• Experience coordinating with external service providers or maintenance contractors is an asset.

• Experience in pharmaceutical, humanitarian, logistics, manufacturing, airport or distribution-centre operations is an advantage.

• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

• For every Child, you demonstrate...

• UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Chart