Technical Assistance (TA) - Performance Management

Living Goods

The Opportunity:

• The Technical Assistance (TA) Performance Management provides day-to-day technical oversight and coordination for performance management across three assigned sub-counties. The role ensures that Living Goods’ TA model is effectively embedded within the County Health System by strengthening data quality, accountability, and supervision structures at both county and sub-county levels. The TA Performance Manager also drives data-informed decision-making, supports implementation of Improvement Operational Plans (IOPs), and builds the capacity of CHMT and SCHMT teams for sustainable community health service delivery.

Roles and Responsibilities

• TA Performance Management & Supervision (20%)

• Support the adoption and institutionalization of supervision and performance management frameworks at the sub-county level, ensuring alignment with government-led structures.

• Coordinate the development, tracking, and routine review of Improvement Operational Plans (IOPs) to address performance gaps and guide adaptive management.

• Facilitate joint supervision and review processes with CHMTs and SCHMTs, including supervision visits and county/sub-county performance review meetings, to monitor service delivery, strengthen data use, and integrate Living Goods’ TA approaches within existing systems.

• Data Quality, Learning & Evidence Use (30%)

• Strengthen data quality and reporting by ensuring accurate, timely submissions across e-CHIS, DHIS2, and AfyaBI; leading regular DQAs and validation exercises with CHMTs; and refining e-CHIS workflows to close functionality gaps and improve user experience.

• Analyze county and sub-county performance data to identify trends, bottlenecks, and opportunities for improvement, and use these insights to inform decision-making and adaptive management.

• Promote learning and documentation by facilitating data-driven learning sessions and supporting the development of success stories, case studies, and lessons learned to guide continuous program improvement.

• Capacity Strengthening & Coaching (30%)

• Strengthen the capacity of CHMTs, SCHMTs, and CHAs through targeted training, mentorship, and technical coaching on data-driven performance management, planning, reporting, and supervision processes.

• Support the rollout and effective use of digital tools and performance dashboards, ensuring teams can interpret and apply community health indicators for improved decision-making.

• Promote a culture of accountability, continuous improvement, and peer learning across the county to enhance ownership and sustain high-quality service delivery.

• Coordination & Stakeholder Engagement (10%)

• Strengthen risk management and accountability by identifying operational, political, and systemic risks that may affect performance delivery and proposing mitigation measures.

• Represent Living Goods in county-level technical forums and performance review platforms, fostering collaboration and ensuring visibility of TA efforts.

• Coordinate with implementing partners and stakeholders to promote complementarity, avoid duplication, and support cross-learning, exchange visits, and the rollout of innovative solutions across sub-counties

• Risk Management (10%)

• Strengthen risk management and accountability by identifying operational, political, and systemic risks that may affect performance delivery and proposing mitigation measures.

• Ensure compliance with Living Goods’ safeguarding, PSEAH, anti-fraud, and governance standards, integrating these practices into county-level systems.

• Monitor and report on challenges affecting TA delivery, including data inconsistencies, coordination bottlenecks, and other issues requiring timely escalation or resolution

Qualifications and Competencies:

Essential Qualifications, Experience & Attributes:

• Bachelor’s degree in Community health, health systems strengthening, public health

• A minimum of 7 years relevant experience.

• Facilitation & Coaching

• Relationship Management & Diplomacy

• Communication & Influence

• Systems Thinking & Problem Solving

• Change Management

• Cultural & Political Awareness

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