About this role
Job title: Technical Architect
About the Role A ServiceNow SPM Expert will drive requirement workshops, configure workflows, and enhance portfolio visibility for leadership to improve the SPM process and module. This role provides technical and functional expertise on the SPM domain and collaborates with Portfolio Managers and senior leaders to ensure alignment with business goals.
What You'll Do
- Lead requirements workshops to translate business goals into technical specifications and create user stories for ServiceNow SPM.
- Configure and customize SPM applications including Demand Management, Project Portfolio Management (PPM), Strategic Planning, and Portfolio Planning; develop dashboards for leadership visibility.
- Build or customize workflows, configure portals, manage data, and implement required customizations to support processes.
- Analyze current workflows, optimize processes for efficiency, usability, and strategic alignment; partner with business users to streamline functional processes.
- Conduct functional testing and UAT, identify and resolve defects prior to deployment.
- Collaborate with Portfolio Managers and senior leadership to ensure SPM solutions meet business needs and enable informed decision making.
What We're Looking For
- Deep understanding of ServiceNow SPM/PPM, including Strategic Planning and Next Experience (ServiceNow Workspaces).
- Platform expertise with ServiceNow PPM, SPM, and related modules; experience with Demand Management and Portfolio Planning.
- CSA and CIS-PPM certifications preferred.
- Familiarity with Agile, Waterfall, and hybrid project management; ITIL framework.
- Strong analytical skills including scenario planning to support decision making.
- Experience in building dashboards and reports for leadership.
- Excellent stakeholder management and communication skills.
- 7-12 years of experience in ServiceNow SPM or related PM tech implementations.
Nice to Have
Compensation & Benefits
- Industry-benchmarked compensation
- Best-in-class healthcare benefits
- Personal time off
- Maternity and paternity benefits
- Access to skills / higher education programs/resources
- Discounts on products and services via Benefit Box
- Opportunities to grow and advance your career
- CSR programs and a purpose-driven work environment