Technical Analyst, SaaS Platforms and Third-Party Apps

Job title: Technical Analyst, SaaS Platforms and Third-Party Apps

Closing Date (MM/DD/YYYY): 11/09/2026

Worker Type: Permanent

Language(s) Required: English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $83,040 - $112,340

Why FCC? At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
• Growth: Learning and development opportunities to help you thrive
• Hybrid work options

How you’ll make an impact Configure, support and improve SaaS and third-party applications while resolving complex issues escalated by front-line support teams. As a Technical Analyst, SaaS Platforms and Third-Party Apps, you’ll help keep assigned applications reliable, secure and aligned with business needs.

You’ll be part of a team that manages a broad portfolio of SaaS platforms and third-party applications and works with product architects, Service Desk, Deskside Support, cybersecurity and other technology partners to implement, sustain and troubleshoot solutions.

We’re looking for a practical technology problem-solver who enjoys learning different platforms, working through complex issues and turning technical analysis into reliable solutions – someone who’s collaborative, curious and comfortable applying established architecture and security standards while supporting a diverse portfolio of business applications.

If you enjoy hands-on configuration, technical troubleshooting and learning how different applications and services work together, this could be the role for you.

What you’ll do

• Configure, maintain and support SaaS platforms and third-party applications within established architecture guidelines and security standards

• Investigate and remediate complex application issues escalated by Service Desk, Deskside Support and other technical support teams

• Complete application implementation, configuration and light development work behind the scenes to support business needs

• Analyze incidents, identify root causes and implement practical fixes or escalate technical and design concerns when needed

• Work with product architects and technology partners to ensure configurations and solutions align with architecture, integration and cybersecurity requirements

• Document configurations, support procedures, technical findings and recurring issues to strengthen application sustainment and team knowledge

• What you’ll bring to the team Required qualifications:

• A bachelor’s degree in computer science, information technology or a related field

• Minimum one year of related experience in application support, technology services, systems configuration or a related IT environment (or an equivalent combination of education and experience)

• Experience configuring, supporting or sustaining business applications, SaaS platforms or third-party solutions

• Ability to investigate complex technical issues, analyze available information and identify practical remediation steps

• Understanding of application configuration, systems analysis, development concepts and technology support practices

• Ability to work within established architecture, cybersecurity and technology standards

• Strong analytical, communication, documentation and collaboration skills

Preferred qualifications:

• Experience with Microsoft technologies, device management, application engineering or enterprise technology services

• Exposure to APIs, integrations, cybersecurity services or other technologies that support connected enterprise applications

• Experience supporting implementations, release activities, incident management or application sustainment

• Hands-on internship, co-op or project experience configuring and supporting technology solutions

• Not sure you meet every requirement? We encourage you to apply anyway.

• You belong here

• At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:

• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women