Technical Analyst-JR

Job Description

Technical Analyst-JR

Location: Columbus, Ohio (On-site)

Role Overview

This organization is seeking a proactive Technical Analyst to join the operations center team. The selected candidate will participate in a worldwide group responsible for continuous technical monitoring and incident response, serving as the primary point of contact for the infrastructure and applications. Working within a collaborative shift environment, the analyst will monitor alerts generated by security information systems, conduct initial investigations, and facilitate incident resolution. This position requires a passion for technology, strong vigilance to safeguard virtual assets, and a commitment to reducing detection and recovery times.

Key Responsibilities

• Proactively identify technical incidents, make rapid decisions on prioritization, and take action to mitigate operational impact.

• Monitor alerts continuously using multiple industry-standard tools simultaneously.

• Provide clear and concise executive-level communication and updates on system status, issues, and risks.

• Support incident and change management processes in alignment with standard frameworks.

• Assist with creating team documentation and identify opportunities for monitoring process improvements.

• Facilitate incident calls and coordinate with technical stakeholders across the network to ensure production system availability.

• Maintain organized and accurate documentation of all troubleshooting actions taken in the systems of record.

• Conduct shift handovers to ensure seamless transition of critical operational updates.

• Required Qualifications

• Education: High school diploma or GED.

• Experience: One or more years of experience working in an operations center, service desk, or similar technical monitoring environment.

• Technical

Skills

• Practical experience working with ticketing systems such as ServiceNow, logging tools like Splunk, and standard monitoring suites including SolarWinds or Dynatrace. Proficiency with Microsoft Office products is required.

• Preferred Qualifications

• Bachelor's degree in information systems, computer science, or a related technical field of study.

• ITIL v4 Foundations certification.

• CCNA or similar networking certification.

• Experience with cloud platforms and developing custom monitoring dashboards.

• Familiarity with scripting languages such as Python or PowerShell.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

• Everforth Apex

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, bre