Technical Advisor – Commercial

Job title: Technical Advisor – Commercial

About the Role Within the boutique, your main mission will be to elevate the client experience by providing trusted technical expertise and ensuring excellence throughout the after-sales journey, serving as the boutique's technical reference and contributing to the growth and desirability of the brand in the market.

What You'll Do

• Act as trusted technical advisor to clients, guiding products, repairs and after-sales services.
• Perform technical assessments and recommend service solutions with clear expectation management throughout the client journey.
• Manage after-sales requests from intake to follow-up with accurate documentation, timely communication and a seamless client experience.
• Build long-term client trust by delivering expert advice and maintaining the highest standards of service excellence.
• Monitor and manage the after-sales pipeline in close collaboration with Customer Service teams.
• Ensure accuracy and consistency across technical documentation, estimates and administrative processes.
• Support the maintenance of tools, equipment and technical workspaces in accordance with brand standards.
• Act as the boutique’s technical reference and support colleagues on product, technical and after-sales topics.
• Deliver coaching and knowledge sharing to enhance team understanding of watchmaking, complications and services.
• Ensure consistency and accuracy of technical communication across all client interactions.
• Integrate technical expertise into client storytelling and engagement to enhance the overall client experience.
• Identify opportunities to strengthen client relationships and contribute to long-term engagement and conversion.
• Act as an ambassador of Audemars Piguet’s watchmaking expertise and heritage within the boutique.

What We're Looking For

• Minimum of 5 years of experience in a technical, after-sales or luxury client service environment.
• Strong understanding of watchmaking principles, mechanical timepieces and after-sales processes, or demonstrated ability to develop technical expertise.
• Proven ability to communicate complex technical information in a clear and client-friendly manner.
• Strong client-centric mindset with a passion for delivering exceptional service experiences.
• Excellent organizational skills with strong attention to detail and process accuracy.
• Experience managing after-sales cases, technical documentation or repair follow-up.
• Ability to coach and support colleagues on technical topics and best practices.
• Strong interpersonal and communication skills with the ability to build trust and credibility with clients and stakeholders.
• Collaborative approach with the ability to work effectively across boutique and customer service teams.
• Proficiency with CRM systems and retail tools.

Compensation & Benefits

• Audemars Piguet offers a competitive and comprehensive compensation and benefits package.