Technical Account Manager (TAM)

About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. This is a highly strategic, customer-facing role where you will act as a trusted technical advisor, guiding customers through workflow transformation, AI-driven adoption, and long-term platform integration. You will combine consulting expertise, technical fluency, and change management to drive meaningful, measurable outcomes. What You'll Do

• Workflow Optimization: Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle, leveraging Miro’s AI capabilities to drive efficiency and impact.
• AI adoption guidance: Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities.
• Integration strategy: Recommend integration strategies that drive alignment, efficiency, and business impact; support with APIs and ecosystem integrations.
• Technology Optimization: Support customers in integrating Miro with their ecosystem using APIs, integrations, and other technical capabilities; monitor platform health to proactively identify opportunities for deeper adoption.
• Change Management & Scaling: Equip internal champions with strategies to scale adoption across teams, regions, and departments; support Centers of Excellence (CoEs) in governance, best practices, and scalable deployment models; lead organizational change initiatives to position Miro as a strategic platform for innovation.
• Strategic Alignment & Continuous Improvement: Partner with Customer Success Managers to deliver impactful Quarterly Business Reviews (QBRs), translating platform data into actionable insights and measurable ROI; act as a strategic technical partner, anticipating customer needs and shaping long-term success plans; provide data-driven recommendations to continuously improve adoption, engagement, and business outcomes. What We're Looking For
• 5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS
• Hands-on experience with AI tools, prompt engineering, or automation workflows (highly preferred)
• Strong technical fluency with APIs, integrations, and enterprise IT ecosystems
• Proven ability to lead workflow transformation, platform adoption, and change management at scale
• Experience using analytics and data to drive decision-making and customer outcomes
• Ability to facilitate executive-level discussions and cross-functional workshops with credibility
• Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment
• Native-level Japanese and business-level English proficiency required
• A continuous learning mindset with the agility to stay ahead of rapidly evolving AI trends and integrate them into customer strategies. Nice to Have
• Experience in the Japanese enterprise market is highly advantageous. Compensation & Benefits We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.