Technical Account Manager (TAM)

Technical Account Manager (TAM) - IGT

The Technical Account Manager (TAM) serves as a post-sales technical liaison for assigned customer accounts, supporting coordination, communication, and visibility across IGT teams. The TAM develops understanding of customer environments and ensures alignment between customer needs and internal execution. This role does not perform hands-on delivery or day-to-day support execution but supports orchestration activities.

Responsibilities

• Supports assigned customer accounts with coordination and communication

• Develops knowledge of IGT product platforms and customer environments

• Assists with incident coordination and escalation management

• Works under guidance of TAM 4/5 for complex scenarios

• Customer Technical Ownership

• Serve as a technical liaison for assigned accounts

• Build relationships with customer technical contacts

• Maintain working knowledge of environments and systems

• Support communication and coordination activities

• Proactive Engagement & Planning

• Participate in customer reviews and meetings

• Identify and escalate risks

• Assist in preparing customers for changes

• Technical Coordination & Escalation

• Support issue resolution coordination

• Track incidents and communicate updates

• Assist in escalation handling

• Success Measures

• Timely customer communication

• Effective incident coordination support

• Growth in technical competency

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

• Significant experience in customer-facing technical roles (TAM, SE, Systems Engineering)

• Deep understanding of enterprise software, infrastructure, and IT operations

• Experience managing large-scale or complex customer environments

• Strong executive communication, organizational, and leadership skills

• Keys to Success

• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership

• IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

• At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $94,020 – $110,880 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable.

• Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

• IGT is the global leader in gaming. For more information, please visit www.igt.com.