Technical Account Manager

Signzy

Technical Account Manager

2–3 years

Delhi/Gurgaon

Full-Time

🚀 We're Hiring | Technical Account Manager

📍 Location: Gurgaon

💼 Experience: 2–3 years

⏱️ Joining Preference: Immediate Joiners

About the Role

We are looking for a Technical Account Manager who can manage enterprise client relationships and ensure a smooth onboarding and implementation experience. The ideal candidate should have experience working with customer onboarding platforms, a good understanding of APIs, and strong client coordination and communication skills.

Key Responsibilities

• Manage end-to-end onboarding and implementation for enterprise clients.

• Act as the primary point of contact for clients throughout the onboarding journey.

• Understand client requirements and coordinate with internal teams to ensure timely delivery.

• Build and maintain strong relationships with enterprise clients.

• Troubleshoot and coordinate resolution of client issues by working closely with relevant internal teams.

• Work with clients to understand technical requirements and provide appropriate solutions.

• Coordinate with Product, Technology, Operations, and other stakeholders to ensure smooth execution.

• Maintain regular communication with clients and provide timely updates on project progress.

• Support client requirements related to APIs and integrations.

• Identify opportunities to improve the overall customer onboarding and experience.

• What We're Looking For

• 2–3 years of experience in Technical Account Management, Customer Success, Client Success, Implementation, or a similar role.

• Experience working with customer onboarding platforms.

• Experience managing enterprise clients, preferably in the BFSI domain.

• Good understanding of APIs and integrations.

• Strong client communication and coordination skills.

• Ability to manage multiple stakeholders and priorities effectively.

• Strong problem-solving and relationship management skills.

• Immediate joiners will be preferred.

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