Technical Account Manager

About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. What You'll Do

• Workflow Optimization: Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle; Recommend integration strategies and automation opportunities that drive alignment, speed, and business value; Provide guidance on embedding Miro into the customer’s existing systems and ways of working
• Proactive Optimization: Monitor platform health, engagement, usage patterns, and feature adoption; Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
• Change Management & Scaling: Equip internal champions with strategies to scale adoption across departments, regions, and teams; Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale; Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
• Strategic Alignment & Continuous Improvement: Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI; You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities What We're Looking For
• 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
• Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
• Proven ability to lead workflow optimization, platform adoption, and change management initiatives
• Expertise in platform analytics to drive data-informed decisions and continuous improvement
• Skilled at facilitating executive-level discussions and cross-functional workshops
• Familiarity with collaboration tooling and product/service development workflows is a plus
• Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
• Willing to travel to customer sites up to 25% Nice to Have
• Familiarity with collaboration tooling and product/service development workflows is a plus Compensation & Benefits We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.