Technical Account Manager

Job title: Technical Account Manager Sector: Financial Services Reporting Line: Client Service Manager Location: Lagos, Nigeria Experience: 3 years’ experience in B2B customer relationship with technical background

ABOUT PAGA

Paga is on a mission to enable one billion Africans and millions of SMEs to pay, preserve hard-earned income, participate in global trade, and purchase goods and services at home and abroad. We have built a multicurrency, cloud-based payments and financial services engine that leverages multiple business services built on the same best-in-class infrastructure to serve the ecosystem through three businesses – Paga Engine (Enterprise B2B - www.pagaengine.com); Paga (Consumer - www.paga.com); and Doroki (SME Retail - www.doroki.com).

Paga has three licenses with the Central Bank of Nigeria – mobile money, international remittance, and a microfinance bank. Paga is headquartered out of the United Kingdom and has operating entities in Nigeria, United States, and Ethiopia. Founded in 2009, Paga now serves millions of users and businesses across Africa and beyond.

ABOUT THE ROLE

Reporting to the Client Service Manager, Paga Engine, the technical account manager will be primarily responsible for managing partners on the sales pipeline, acquiring new partners and optimizing relationships with existing partners. TAM will directly manage relationships with key partners, to grow the developer solution business and to ensure that clients’ needs are met.

RESPONSIBILITIES AND TASKS

Management of Developer Solution Sales Pipeline

• Increasing acquisition and activation by winning new business.
• Build strong customer relationships, especially with key customer stakeholders and sponsors.
• Providing technical support to customers before and after-activation.
• Training customers to use Paga developer solution products.
• Answering product-related queries in a timely manner.
• Providing reports to developers and stakeholders on product performance.
• Developing ideas and leading the team to pursue new business opportunities for the Company in Nigeria, Africa and beyond.
• Providing and communicating Developer solution product status updates to the team and stakeholders.
• Ensuring liaison with other departments as appropriate in relation to proposals, projects, legal, customer support, finance, marketing, or other issues.
• Ensuring that clients and partners have 24/7 access to Paga Technical Account Manager to address their requests or issues.

SKILLS & QUALIFICATIONS

Job-specific Skills and Requirements

• Strong people management, technical and sales skills
• Exceptional attention to detail
• Excellent written and oral communication/presentation skills
• Resourcefulness and self-motivation, with the ability to perform with minimal supervision
• Well-organized, with ability to prioritize and manage multiple projects simultaneously
• Experienced in development of business processes, models and plans, including basic financial analysis in Excel
• Exceptional market/customer awareness and networking skills – including proven track record of managing relationships with major operators in Nigeria
• Good commercial sense to be manage contractual and financial conditions in contracts and tenders
• Confidentiality and the highest ethical standards must be maintained in all activities
• Willingness/ability to travel within and outside Nigeria on business
• The TAM will be required to provide assistance to the Company in a wide range of areas, including duties not directly related to his/her area of experience or expertise, in which case proper instruction will be provided by the Company
• Troubleshoot complex integration issues in real time using tools like Postman, URL, log analytics, and API management consoles.
• Guide developers through integrating REST APIs, webhooks, SDKs, and authentication protocols (OAuth 2.0, API keys, HMAC signatures).

Minimum Qualifications

• Bachelor’s degree computer science or engineering or related fields
• Knowledge of Product Engineering
• Minimum of 3 years’ experience as a as a Technical Account Manager, Integration Engineer, or Developer Support, including international experience or dealing with global clients
• Experience in technical support and sales
• API & Web Technologies: Hands-on experience working with RESTful APIs, JSON/XML data formats, Webhooks, HTTP/S protocols, and API authentication methods.
• Experience with fintech payment systems, banking rails, or high-volume transactional platforms.

We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.