Technical Account Manager

Job title: Technical Account Manager

About the Role We’re seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximise the business value of their investment in Miro. As a TAM, you’ll act as a fractional strategic advisor—guiding customers through workflow optimisation, driving AI-powered adoption and embedding Miro into their innovation operating models. You will contribute to pre-sales and engagement management, shaping, scoping and positioning Professional Services engagements for prospective and expanding Enterprise accounts.

What You'll Do

• Partner with Sales to identify, qualify, and prioritize complex and strategic Professional Services opportunities within assigned accounts; lead or contribute to customer discovery workshops; translate findings into well-scoped service proposals; articulate the value of Miro's Professional Services to business stakeholders; contribute to services bookings goals and pipeline health by nurturing pre-sales relationships and ensuring timely, accurate proposal development.
• Guide customers in designing and evolving AI-driven workflows across the Discover–Define–Deliver innovation lifecycle; recommend and architect integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP; provide guidance on embedding Miro into the customer’s existing systems and ways of working.
• Monitor platform health, engagement, usage patterns and feature adoption; deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities.
• Equip internal champions with strategies to scale adoption across departments, regions and teams; support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale; navigate organizational change to help Miro become a strategic pillar in innovation initiatives.
• Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals; provide adoption reporting and business outcome analytics to inform ongoing strategy.

What We're Looking For

• 5+ years in consulting, technical account management, forward-deployed engineering or similar roles in enterprise SaaS.
• Experience operating in a pre-sales environment: shaping, scoping and positioning Professional Services engagements; comfortable developing customer proposals.
• Strong technical fluency: familiarity with APIs, integrations and enterprise IT ecosystems.
• Proven ability to lead workflow optimisation, platform adoption and large-scale change management initiatives.
• Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with MCP and low/no code tooling a plus.
• Expertise in platform analytics to drive data-informed decisions and continuous improvement.
• Skilled at facilitating executive-level discussions and cross-functional workshops.
• Familiarity with collaboration tooling and product/service development workflows is a plus.
• Highly proactive, strategic thinker with a strong customer outcome orientation.
• Fluency in both German & English (spoken & written) required.
• Willing to travel to customer sites up to 25%.

Nice to Have

• Familiarity with MCP and low/no-code tooling (optional)
• Experience collaborating with Centers of Excellence (CoEs) or governance teams at scale (optional)

Compensation & Benefits

• Equity
• Wellbeing benefit
• WFH equipment allowance
• Annual Learning & Development stipend
• Global benefits package; location-specific benefits may apply