About this role
Responsibilities
- Main point of contact for the customer to the Technology organization: gathers and channels all customer communication related to system support and evolution. Can communicate directly with the customer or indirectly via Sales organization. Gathers information about problems, issues and incidents. Coordinates system recovery and fixing (both short and long term activities) Gathers customer requirements and channels for future evaluation and implementation Communicates to customer and Sales organization any technology related developments with impact on the customer activities, in particular communicates