About this role
About the Role Technical Account Manager to manage partner launch milestones, gather technical requirements, and drive engagement between Amazon's Telecom and Mobile OEM partners and internal teams to launch and grow distribution of Amazon subscription services and mobile applications. Based in London, serving across EMEA. What You'll Do
- Manage assigned enterprise accounts and major partners with significant impact.
- Lead day-to-day technical, operational, and project launch activities (kick-off, solution design, high-level design closure, systems onboarding, milestone tracking, wholesale subscription and preload delivery, data tracking and reporting, and operational components of mobile partnerships).
- Create and lead meetings with enterprise partners and internal stakeholders regarding Amazon apps and services.
- Own pre- and post-launch operational and technical account management across multiple partners and locations.
- Identify and drive product and process improvements on behalf of partners; translate requirements to Amazon product teams.
- Facilitate incident, problem, and change management for enterprise partners.
- Collaborate with Engineering, Business Development, Product, and Marketing on new opportunities with partners. What We're Looking For
- Experience in program or project management.
- Experience defining and implementing process improvement initiatives using data and metrics.
- Experience using data and metrics to determine and drive improvements.
- Experience working cross-functionally with tech and non-tech teams. Nice to Have
- Experience driving end-to-end delivery and communicating results to senior leadership.
- Experience leading process improvements.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.