Tech Support Scheduler

Job title: Tech Support Scheduler

The Financial Information Services Agency - Office of Payroll Administration (FISA-OPA) has a vacancy for a Tech Support Scheduler reporting directly to FISA's HR/Payroll Tech Support Job Administration Supervisor.

The candidate will be responsible to:

• Run batch job streams via CA Workload Automation DE (dSeries) and must understand and be able to verify job condition codes.
• Interact with all support groups in problem determination and resolutions.
• Identify schedule impacts due to changes and proactively escalate to team. Work with team to resolve discrepancies.
• Get involved in event scheduling meetings and/or interactive planning meetings as required by the team and or clients.
• Document all changes made to the master schedule that the Technicians in the Job Administration team can follow.
• Understand the interaction between the IBM mainframe and the various Unix and PeopleSoft Servers (and the various intra system job relationships).
• Run various test streams for our Application Development and Testing departments.

Preferred Skills:

• Demonstrated ability to manage the design of the CA Workload Automation DE (dSeries) scheduling tool or similar.
• Demonstrated ability to monitor the health of executing job flows (e.g., stalled flows or batch job condition codes) using the CA Workload Automation DE (dSeries) scheduling tool or similar
• Ability to schedule and process ad-hoc requests in mainframe and distributed environments as requested
• In-depth knowledge of the IBM Mainframe and z/OS constructs such as JCL, GDGs, PDSEs, flat files.
• Working knowledge of ISPF
• Knowledge of the UNIX Shell scripting and debugging capabilities is a plus
• Strong diagnostic and problem-solving skills
• Ability to plan, manage and work independently with minimal direction
• Process Backups/Restores as required
• Excellent communication skills and the ability to produce quality work under pressure.
• 3 - 5 years of scheduling experience with major scheduling packages like CA Workload Automation DE, CA-7, Control-M, IBM Tivoli, CA-ESP
• 5 years of hands-on work with executing job streams, and performing preliminary troubleshooting activities involving scheduler, batch processes, and cycle flows.
• Excellent knowledge of z/OS JCL and TSO/ISPF
• Experience with mainframe compile, link, and bind procedures
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct (NDM)
• Experience troubleshooting JCL errors and using utilities such as File-AID and IDCAMS
• Knowledge of IMS and/or DB2
• Familiarity with MS-Word and Excel
• Knowledge of PeopleSoft People Tools (Process Monitor)

Additional Information

The City of New York offers a comprehensive set of benefits and programs to employees, including health insurance, pension plan, Deferred Compensation Plan (with 457, 401K and Roth IRA options), pre-tax Commuter Benefit program, pre-tax Flexible Spending Accounts programs and more. Additional benefits such as prescription drug coverage, dental benefits, vision care benefits and more are also available through District Council 37 – Local 2627, the union that represents employees in this title.

Position is located in NYC near Madison Square Garden and Hudson Yards

Hours/Shift

35 hours Weekly/Day 9:00 AM - 5:00 PM