Tech Support Officer

Tech Support Officer

Tech Support Officer

Job Type Full Time Qualification BA/BSc/HND

Experience

• Location Lagos

• Job Field ICT / Computer

• Job description

• Respond to user enquiries through chat, email and support channels.

• Assist users with registration and onboarding.

• Help users navigate the platform.

• Troubleshoot account and platform issues.

• Handle login, verification, campaign, payment and notification-related issues.

• Escalate technical bugs to the appropriate technology team.

• Follow up on unresolved complaints until closure.

• Maintain records of support tickets and recurring issues.

• Monitor user complaints for recurring product problems.

• Create and maintain FAQs and support documentation.

• Provide feedback to Product and Technology teams.

• Maintain professional and timely communication with users.

• Assist users during major campaign periods and platform activations.

• Check how your CV matches this job