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Tech Support Analyst
United Health Group
onsite
City of Muntinglupa, Philippines Posted Aug 27, 2026
About this role
Tech Support Analyst
Primary Responsibilities:
- Answer and resolve technical issues through calls that operates 24X7
- Diagnose hardware, software, network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone
- Troubleshoot product specific applications and corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.) with the use of a
- Knowledge Base and assign issues to the appropriate support group as needed
- Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal
- Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers
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