About this role
Job title: Tech Lead Manager (TLM) - Platform squad
About the Role
The Tech Lead Manager (TLM) for the Platform squad at Super Dispatch is a hybrid leadership role that combines deep technical ownership with people management. Unlike a traditional Engineering Manager role, this position requires you to be the primary technical authority for our platform infrastructure - the person who makes architecture decisions, leads incident response, and directly contributes to critical platform systems. The Platform squad owns the foundation that all product squads build on: infrastructure, CI/CD pipelines, observability, identity and authentication services, security controls, and developer experience tooling. With a team of approximately 4-5 engineers, this role demands someone who can personally drive technical direction while growing and managing the team. You will report to the CTO and collaborate closely with Engineering Managers across all product squads, as well as Security, Analytics, and Customer Support teams.
What You'll Do
- Own platform architecture and technical direction for the Platform squad, including the technical roadmap, infrastructure modernization, reliability improvements, and cost optimization.
- Make and document architecture decisions affecting the entire engineering organization - service decomposition, API contracts, database strategies, and infrastructure patterns.
- Design and implement cross-cutting platform capabilities: identity/auth services, observability pipelines, deployment infrastructure, and security controls.
- Drive API-first design practices across services, including OpenAPI specifications and generated client libraries for Go, Python, and Java consumers.
- Evaluate and adopt new technologies and tools.
- Lead cost analysis and optimization of cloud infrastructure.
- Be the go-to technical escalation point for platform-related questions from all product squads.
- Lead incidents and ensure platform reliability. Own incident response for platform-level outages, coordinating across squads to restore service.
- Define and maintain runbooks, monitoring alerts, and escalation procedures. Conduct post-incident reviews and drive follow-up actions.
- Set and track platform reliability metrics.
- Design and implement resilience patterns.
- Be hands-on in code and infrastructure: contribute directly to platform services by writing production code in Python, Go, or other languages as needed.
- Review code and architecture proposals from platform engineers and cross-squad teams.