About this role
This position serves as a vital support asset to the technology department, focusing on digital operations through the management of Microsoft 365 environments. The role is structured to foster professional growth in enterprise software, cloud infrastructure, and application development. The successful candidate will provide essential assistance to both internal staff and external partners, handling foundational troubleshooting, system maintenance, and the creation of low-code solutions.
Key Responsibilities
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Facilitate the administration and upkeep of Microsoft 365 services, including Outlook, Teams, SharePoint, and OneDrive.
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Deliver initial-level assistance to employees regarding email functionality, collaboration platforms, and permission access.
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Manage user lifecycle events, such as setting up new accounts and revoking access during offboarding.
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Track system activity and identify potential inefficiencies or recurring technical problems.
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Acquire proficiency in constructing basic applications via Power Apps and contribute to their creation.
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Collaborate with various departments to design and implement digital tools that streamline business workflows.
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Participate in the testing phases and deployment of low-code applications to ensure functionality.
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Offer fundamental IT assistance to internal and external users facing system or usability challenges.
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Identify and escalate advanced technical matters to senior engineering teams when necessary.
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Record detailed logs of incidents and resolutions to support documentation and personal skill development.
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Draft process manuals, user guides, and configuration records to aid organizational knowledge.
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Engage in team knowledge sharing by documenting lessons learned and establishing best practices.
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Keep abreast of the latest updates and features within the Microsoft 365 and Power Platform ecosystems.