About this role
Tech Assist - Trade Floor Support
Additional office locations Seoul
Job ID 24869
Date 04-Nov-2026
Permanent - Full time,
Job category Technology - Infrastructure
Join our Tech Assist team, which is the face of Technology at Macquarie, providing front line support for all Workplace Technologies and support requests.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.
What role will you play?
As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service and provide training and education on Macquarie's Technology platforms.
You will deliver a customer focused service in a professional and timely manner, own technology problems and requests, and work with offshore teams / vendors where needed to deliver positive outcomes for the Korean business.
What you offer
- Excellent communication skills in Korean and English with the ability to build long lasting relationships
- Experience supporting Microsoft and Apple technologies (Windows 11, MacOS, iOS, InTune, Office 365), and the ability to support and troubleshoot issues
- Experience working with or supporting Video Conference / Audio Visual technologies would be an advantage
- Ability to work in a challenging fast-paced environment with front office support experience or a willingness to learn financial technology environments
- Demonstrated experience in following up and taking ownership of issues
- A self-motivated individual with the ability to multi-task and prioritise.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
About Technology
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.
Inclusion at Macquarie
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.
Vocation support candidates with a certificate from the Ministry of Patriots and Veterans Affairs are also encouraged to apply (보훈대상자). We encourage candidates to let us know in the application if you require adjustments to your working arrangements or the recruitment process.
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