About this role
Team Manager
Posted Yesterday
Job Location: - UK Wide
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
We have a fantastic opportunity for a Team Leader within the UK
An excellent opportunity has arisen for a motivated and driven individual to step into a Team Leader role within our Motor’s Capture, FNOL & Administration department. In this position, you’ll be responsible for maintaining high standards of work quality and ensuring service delivery targets are consistently met.
As part of your duties, you’ll carry out internal audits, including telephony and file reviews. You’ll also analyse trends, identify training requirements, and work on developing new claims process improvements with client approval.
Additionally, you’ll prepare management information reports to highlight key trends, pinpoint hot spots, and propose effective solutions. Your role will also involve active participation in client and customer management.
This role is perfect for someone who thrives on leadership, enjoys problem-solving, and is passionate about delivering exceptional service.
The skills you will possess when applying:
- Demonstrable leadership capability: Confidence in directing and sustaining a high-performing team within a dynamic setting.
- Comprehensive claims expertise: Proven experience in managing motor insurance claims under demanding operational conditions.
- Advanced people development skills: Ability to coach, mentor, and motivate colleagues to achieve organisational objectives.
- Exceptional communication proficiency: Skilled in articulating complex information clearly to policyholders, insurers, and contractors, while negotiating equitable resolutions.
- Strategic decision-making: Capacity to evaluate intricate scenarios and implement solutions that balance compliance, efficiency, and customer satisfaction.
The skills that will be developed once working:
- We will provide all the Sedgwick specific training you need to thrive in this role
What we’ll give you for this role:
Remuneration & more
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
Health & support
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
Other benefits
- Voluntary flexible benefits – green car scheme, travel insurance, health assessment, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry
At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).
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About Us
Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
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