Team Manager

About the Role

Team Manager will lead the shop floor team to deliver exceptional service and maximize store performance across all departments and product categories. This role requires a dynamic retail leader with strong relationship-building skills, capable of inspiring the team and representing Burberry as an ambassador, upholding brand values and delivering a premium client experience. What You'll Do

• Partner with store management to enhance sales performance and consistently achieve goals, identifying strategies to exceed standards.

• Analyze store performance and KPIs, report current business trends, and monitor competitor activity to drive growth.

• Lead a high-performing, service-oriented team on the shop floor, setting targets and driving productivity.

• Serve as the brand ambassador and product specialist across all categories, leveraging strong product knowledge.

• Ensure exceptional client experience, nurture relationships with top clients, and actively engage on the shop floor to promote brand awareness.

• Monitor CRM data and assist in CRM initiatives; capture meaningful client data for targeted outreach.

• Oversee training and development, cascading materials to the team and ensuring knowledge aligns with the brand strategy.

• Drive the customer journey and the use of digital assets to enhance client profiles and engagement.

• Build and retain talent through development plans and performance reviews; cultivate a positive, energetic working environment with teamwork and healthy competition.

• Lead daily store meetings to share trends, updates and motivate the team. What We're Looking For

• Luxury retail experience with a track record of driving department sales and profitability while maintaining exceptional customer service standards.

• Commercial awareness with exposure to sales-related KPIs.

• Deep understanding of clients' expectations and what a luxury service entails.

• Demonstrated leadership and people management skills with the ability to coach and develop others.

• Strong interpersonal and communication skills, flexibility and adaptability to change.

• Genuine interest and love for fashion and styling, paired with excellent product knowledge.

• Highly organized, able to prioritise, solve problems and work at pace.

• Advanced knowledge of POS, store systems and comfort using digital tools.