Team Leader, Trust & Safety Operations

Team Leader, Trust & Safety Operations

As our new Team Leader within Trust & Safety Operations Department, you’ll be directly responsible for the growth and development of your team members. We’re looking for someone to successfully achieve our ultimate goal of making Vinted’s community feel well taken care of. You’ll be a role model for your team, demonstrating your core values and excellent communication skills, as well as being an expert in providing member support of the highest quality. By driving operational excellence in your own team, you’ll be directly contributing to the mission of the whole Community Support department.

In this position, you’ll

• Align the team on clear objectives, track progress through regular 1:1s, and provide timely, actionable feedback to support performance and growth
• Ensure effective collaboration framework with internal and external stakeholders on multi-team projects
• Focus on the professional and personal growth of your team, including conducting performance and compensation reviews.
• Build and maintain a team of people who trust each other, are not afraid of conflict, are committed and accountable, and cares about results.
• Implement TSO strategic directions
• Identify and make improvements to our operations and processes
• Take ownership of achieving the set service quality targets

About you

• Experience in a leadership role or a proven track record of growth towards a leadership role
• Possess excellent organisational and time management abilities
• Demonstrate strong communication skills.
• Result and people-oriented
• Quick learner and thinker
• You bring structure to ambiguity
• Excellent spoken and written English
• Strong critical thinking and decision-making abilities
• Enjoy fostering a healthy, collaborative, and inspiring environment
• Operate on empathy, honesty, and respect

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The gross monthly salary range for this position is:

€2.550—€3.450 EUR