About this role
Team Leader – Telemarketing (Mandarin Speaker)
Petaling Jaya, Selangor, Malaysia
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Job Openings
Team Leader – Telemarketing (Mandarin Speaker)
About the job Team Leader – Telemarketing (Mandarin Speaker)
About SummitNext Technologies SummitNext Technologies Sdn. Bhd. is a BPO and technology solutions provider, delivering high-quality customer engagement and business support services to global clients.
Key Responsibilities
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Lead and manage a team of telemarketing executives to achieve sales and customer engagement targets
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Conduct coaching, performance monitoring, and provide guidance to team members
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Handle escalated customer issues and ensure high-quality service delivery
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Develop and implement strategies to improve team performance and productivity
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Monitor key metrics and provide regular reports to management
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Ensure team compliance with company scripts, policies, and quality standards
Requirements
- Preferably fluent in Mandarin (spoken and written); English is required
- Previous experience in telemarketing with leadership experience preferred
- Strong leadership, communication, and interpersonal skills
- Ability to motivate and manage a team in a target-driven environment
- Basic computer skills and familiarity with CRM systems
- Willing to work on-site in the PJ office
What We Offer
- Competitive salary up to RM6,000
- Supportive team environment
- Career growth opportunities within a growing organization
Find Out More About Us:
- Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
- Instagram: https://www.instagram.com/summitnexttechnologies
- LinkedIn: https://www.linkedin.com/company/summitnext-technologies
- Website: https://summitnext.com
Apply for Position
Or refer someone
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