About this role
About the Role Lead a hands-on order management team in an operational environment to ensure orders are processed smoothly, accurately and efficiently for customers, while delivering excellent customer service and supporting company goals. What You'll Do
- Lead an order management team hands-on and operational in daily business
- Enable and develop the environment for training and growth
- Motivate and inspire team members by setting a good example
- Organize regular team meetings, one-on-ones, and performance reviews; establish and communicates team goals, deadlines, and identify development needs
- Create and maintain a professional working environment; act as mediator between management, stakeholders and team members to facilitate good communication and airing of complaints
- Interface with European Supply Chain Organization; responsible at Tier 2 for escalations within the supply chain area
- Improve and automate processes; monitor and improve department KPIs
- Data analysis and tracking of sleeves and cylinders stock; coordinate with customer for delivery or scrapping as required
- Active management/order handling of a few customer accounts on a daily basis – operational order management What We're Looking For
- Commercial / Financial or Business Management Degree
- Strong experience in service center order management or other customer-facing roles
- 3+ years experience in leading teams
- Analytical thinking
- SAP knowledge (SAP R3 MM/PP/SD)
- Customer oriented problem solver
- Fluency in business English
- German language nice to have Nice to Have
- German language Compensation & Benefits
- We offer competitive compensation and an opportunity to partially work from home.