About this role

Job title: Team Leader / Duty Manager

Job Description

Supervises guest welcoming operations and rooms sales carried out by his/her team
Is in charge of coordination the team
Organizes guest arrivals and departures with the team
Ensures that guests' requests take priority in the team's work
Ensures that services meet guests' expectations
On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts
Prepares the arrivals and departures list and VIP list
Keeps track of the standard of services delivered, based on guest comments and quality audits
Supervises the receptionists' checklist
Supervises the management of debtors, group and individual guest invoicing and cash operations
Ensure internal procedures are duly applied

Diploma or Degree preferably in hospitality or related field
Previous experience as a Team Leader or Duty Manager
Computer literate (Windows environment), PMS (Opera), Tars online and an aptitude for new technologies
Thai language is a strong advantage, English and a 3rd language would be a plus
Additional Information
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor’s learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Team Leader / Duty Manager