About this role
About the Role As Team Leader Customer Service Export at Trouw Nutrition (part of Nutreco), you will lead the Export CS team from Tilburg, ensuring efficient export processes, close collaboration with production, planning and logistics, and strong service to international customers. You will own improvements in performance and processes and contribute directly to Feeding the Future.
What You'll Do
- Lead and coach the Customer Service Export team with focus on ownership, collaboration and development
- Ensure correct and timely processing of orders, export documentation and deliveries to international customers and internal stakeholders
- Act as the connecting link between customer service, production, planning and logistics partners
- Monitor performance (OTIF, delivery reliability) and initiate continuous improvements
- Lead or contribute to optimization projects (Lean, process improvement, digital tools)
- Stay operationally involved by managing a number of countries yourself
What We're Looking For
- Approximately 3+ years of experience in customer service, logistics or supply chain
- Experience with leadership or coordination
- Strong analytical skills and problem-solving mindset, with focus on continuous improvement
- Good communication skills and ability to collaborate effectively with different teams and cultures
- A hands-on, proactive attitude and strong sense of responsibility
- Excellent command of Dutch and English
Nice to Have
- Experience with Lean methodology, process improvement, and digital tools
- Experience in an export / international context
Compensation & Benefits
- Role with significant ownership within an international supply chain
- Good pension
- 30 vacation days
- Culture of continuous improvement, innovation and sustainability
- Stability and long-term vision of the SHV family