About this role
About the job Team Leader (Customer Service)
About the Role
We are seeking a motivated Customer Service Team Leader with experience in financial services to lead and inspire a high-performing customer service team. You will ensure your team delivers exceptional service while meeting operational goals and KPIs.
Location: Mont Kiara, Kuala Lumpur
Key Responsibilities
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Lead, coach, and motivate a team of customer service executives to achieve performance targets.
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Monitor team performance, provide feedback, and conduct regular performance reviews.
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Handle escalated customer issues efficiently and ensure timely resolution.
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Ensure compliance with company policies and financial regulations.
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Collaborate with management to implement process improvements and best practices.
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Maintain detailed reports and metrics on team performance and customer interactions.
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Foster a positive and productive work environment.
Requirements
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Proven experience in customer service leadership, preferably in financial services.
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Strong communication skills in English and Malay.
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Ability to lead, mentor, and motivate a team effectively.
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Excellent problem-solving, organizational, and interpersonal skills.
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Detail-oriented and results-driven with a service-oriented mindset.
Benefits
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Competitive salary up to RM5,000.
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Opportunities for career growth and professional development.
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Collaborative and supportive work culture.
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