Team Leader

Job Title: Team Leader

At MyIntegra, our NDIS Support Coordinators assess needs and coordinate support for NDIS participants referred to MyIntegra for Support Coordination services. We are looking for a Team Leader to support and inspire the team in NSW and provide exceptional service to our participants.

Key Responsibilities as Team Leader

• Manage the operations of the Support Coordination service line within NSW and to achieve optimal service delivery
• Actively participate in the developing and implementing strategic Support Coordination business plans
• Contribute to the Integrated Care initiatives for the development, continuous improvement, profitability and growth of the Support Coordination business
• Ensure the team is operating in accordance with NDIS terms of business and other relevant standards such as professional, disability and quality standards.
• Ensure operational records required for ISO and NSDS are regularly updated in accordance with Standard Operational requirements e.g. Compliant handling, Induction training, Staffing register etc.
• Ensure accurate case records are maintained and privacy principles are adhered to
• Making sure the processes and procedure related to community visits and home working are followed (and compliant in audits)
• Contribute to and promote a safe and non-discriminatory workplace
• Monitor and manage client and customer satisfaction levels with Support Coordination service provision
• Maintain regular contact with LAC NDIS Planners
• Regularly attend NDIS Provider meetings.
• Respond to service line queries or complaints from external and internal stakeholders within the requested timeframes
• Manage issues identified by Participant satisfaction surveys

To be successful in this role you will need to have:

• Empathy and care for people
• Ability to effectively present information and respond to questions from groups, managers, clients, and customers
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Capacity to engage potential clients and secure leads from inquiries
• Superior skills in developing and maintaining stakeholder relationships

Requirements

• Possess Allied Health qualifications; or minimum Certificate IV in Allied Health/Disability/ Aged care or similar

• Strong knowledge of NDIS

• Experience in a leading teams preferably within a community based direct service delivery role.

• Current NDIS Worker Screening clearance and Working with Children Check.

• About MyIntegra, Part of the APM Group

• Since 2016, MyIntegra has empowered people with disabilities by helping NDIS participants maximize their plans and access support services. We provide Plan Management and Support Coordination services, using best-in-class tools and technologies across Australia.

• As an NDIS-registered provider with ISO 9001:2015 certification, we align with National Disability Standards and are a member of Disability Intermediaries Australia (DIA). MyIntegra is part of the APM Group, a global provider helping over 2 million people annually find employment, improve health and well-being, and participate in their communities. MyIntegra as part of this global organisation enables NDIS participants to live better lives.

• Joining MyIntegra means accessing exciting opportunities within a dynamic Support Coordination group whilst also being part of growing global business that is APM. Learn more at apm.net.au

• We offer Supporting people living with disabilities and their families is important work, and we want to ensure your contribution is recognized and rewarded! When you join MyIntegra, you can expect a range of great benefits to support your career development and well-being, including:

• A flexible, supportive, and friendly team environment

• Ongoing training, career progression, and professional development opportunities

• An attractive salary

• Comprehensive Employee Assistance Program

• Paid parental leave with top-up opportunities

• Discounts at major retailers and an employee recognition program

• MyIntegra embraces DIVERSITY and is an equal opportunity employer. MyIntegra welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and People with disability are also encouraged to apply.