About this role
About the Role Leads and monitors team activities to ensure timely completion and increased productivity. Acts as a subject matter expert in resolving complex transactions, customer inquiries, and policy or billing issues. Drives team development and implements improvement plans that strengthen the work environment and deliver measurable business results. What You'll Do
- Supervises assigned team members’ daily activities.
- Assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
- Track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulator What We're Looking For
- Experience leading and monitoring service operations teams with a focus on timely completion and productivity.
- Ability to evaluate, assign, and monitor workflow to ensure work completion and teamwork within a Service Operations context.
- Track production progress toward daily, weekly, and monthly goals; proactive problem-solving and up-to-date knowledge of procedures, methods, and regulatory requirements.