About this role

Requires retail and guest service experience
Leadership and coaching ability
Understanding of sales metrics and KPIs, and ability to stand for extended periods and lift up to 50 pounds
Technical tools mentioned
Zenoti
Are you a natural leader who thrives in a fast-paced, guest-facing environment? The Institute of Beauty and Wellness Madison is looking for a Team Lead & Retail Educator to help create a five-star educational retail experience for our students, faculty, and guests. This is a hands-on leadership role for someone who loves mentoring others, driving sales results, and keeping operations running smoothly all while being part of a team that's committed to creating an environment that's caring, compassionate, and dedicated to uplifting others.

Welcome students and guests with an engaging, educational retail experience
Share product and service knowledge with the team, students, and guests to help drive sales goals
Coach and mentor students on closing sales, customer engagement, and business skills
Lead student huddles, goal-setting sessions, and downtime education
Oversee day-to-day retail store operations, merchandising, and inventory
Manage reservations, guest checkouts, and cash handling using Zenoti
Plan and execute retail events, training the team along the way
Support hiring efforts and help coordinate team scheduling and performance reviews
Step in as a substitute teacher or classroom support when needed
Bring a "whatever, whenever" attitude to supporting the team and getting things done
What We're Looking For
Previous retail and guest service experience in a five-star environment
A leadership mindset someone who takes ownership of company standards and coaches others to succeed
A solid grasp of sales metrics and key performance indicators
Comfortable in a fast-paced, guest-facing setting; able to stand for extended periods and lift up to 50 lbs
Provides premium salon and spa services in Wisconsin.

Team Lead & Retail Educator