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Team Lead, Quality Assurance/Optimization – Contact Centre
the_careerblog
Full-time
Lagos Full-time Posted Sep 7, 2026
About this role
Section: Overview Team Lead, Quality Assurance/Optimization – Contact Centre position in Lagos. Employment Type: Full-time Grade: ABO - SO
Section: Responsibilities
- Lead quality assurance and optimisation initiatives
- Drive call quality and customer experience
- Monitor performance and identify root causes
- Optimise processes and improve performance
- Coach teams to meet service standards
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