About this role
Team Lead Onsite
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- USA – Baltimore, MD
- IT
- Full-time Your skills
- Experience with ticketing systems
- Previous experience (or equivalent) in leadership role would be an asset
- B2 English
- Need to travel
- Very strong IT skills and knowledge of the project
Your tasks
- Develop local and remote service organization and be a sound leader who leads and inspires team members
- Support the team in providing advance technical support and be a trusted advisor to customers.
- Provide both external and internal timely, accurate, professional reports and audit and implement quality control requirements for on-site activities
- Communicate schedule details, staffing requirements, quality issues and tools/equipment requirements to the appropriate individuals
- Ensure the delivery of the contractually agreed services to the customer in compliance with the SLA through monitoring the team and the work on the tickets as well as analysing and optimizing the KPI
- Responsible for the development of the personnel in the field which means the elimination and improvement of weaknesses & the discovery and promotion of potentials order to meet and improve our quality standards.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Onboarding program
- Health/ Medical insurance
- Life insurance
- Dental insurance
- Sick leave payments
- Internal career development program
- Holiday/ Vacation Bonus
- Vision Insurance