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HG
Team Lead Onsite
Hemmersbach GmbH & Co. KG
onsite
Baltimore, MD, USA
About this role
Team Lead Onsite
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- USA – Baltimore, MD
- IT
- Full-time Your skills
- Experience with ticketing systems
- Previous experience (or equivalent) in leadership role would be an asset
- B2 English
- Need to travel
- Very strong IT skills and knowledge of the project
Your tasks
- Develop local and remote service organization and be a sound leader who leads and inspires team members
- Support the team in providing advance technical support and be a trusted advisor to customers.
- Provide both external and internal timely, accurate, professional reports and audit and implement quality control requirements for on-site activities
- Communicate schedule details, staffing requirements, quality issues and tools/equipment requirements to the appropriate individuals
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