Team Lead fot the Account Executive Upsell team

About the team Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

What you'll do

• As Team Lead, you will be responsible for the performance, development, and motivation of the team, focusing on team KPIs rather than individual sales targets.

• You’ll combine active selling, coaching, and leadership, ensuring high standards of execution while fostering a strong team culture built on trust, accountability, and collaboration.

• Team Leadership & Coaching

• Be very close to the team: coach daily, join calls when needed, and provide real-time feedback.

• Lead by example through your own sales activity and deal involvement.

• Support team members in complex negotiations, objection handling, and deal strategy.

• Create a safe, high-performance environment, managing strong personalities and keeping the team aligned.

• Team Performance & Strategy

• Own team-level KPIs (not individual sales quotas).