Team Lead - Customer Value Manager

Team Lead - Customer Value Manager

The Opportunity

Team Lead - Customer Value Manager – Philippines

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

What You’ll Do

• The Team Lead – Customer Value Management is responsible for ensuring successful customer value realization and overall program success for Coupa customers, while leading and coordinating a team of Customer Value Managers and ensuring consistency in customer relationship management.

• Lead customer value metrics workshops

• Develop customer value roadmaps

• Conduct scheduled customer check-ins

• Drive periodic value reviews

• Prepare for Renewals with Account Executives

• Monitor customer performance

• Manage customer relationships

• Establish role as trusted advisor

• “QB” Coupa internal resources as needed

• Share best practices ideas, product information, and relevant Coupa news

• Support/drive customer marketing campaigns

• Lead, coach, and develop a team of Customer Value Managers, ensuring high performance, consistent quality, and professional growth.

• Performance reviews and development planning, providing mentorship and support for complex customer situations.

• Set team goals, KPIs, and performance metrics aligned with organizational strategy.

• Drive operational excellence through process improvements, standardization, and adoption of best practices.

• Allocate customer accounts and responsibilities based on capacity, skills, and priorities, while fostering a collaborative, inclusive, and accountable team culture.

• Act as the primary escalation point, facilitate team meetings, and promote knowledge-sharing and cross-functional alignment.

• What You Will Bring to Coupa

• Proven experience in team leadership, senior roles, or collaborative project management.

• Strong P2P or S2C domain expertise

• Strong background in customer / client success or sales management

• Entrepreneurial Attitude

• Experience with demonstrated success in the following:

• Managing client expectations

• Developing and maintaining executive relationships and associated influencing strategies

• Program management including managing disparate, cross-functional, cross-enterprise project teams

• Ability to have value-based conversation with business executives

• Strong organizational skills

• Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams

• Background in software and SaaS solutions

• Strong handling of the English language with excellent written and verbal skills

• Strong handling of the German language with excellent written and verbal skills.

• Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

• Please be advised that inquiries or resumes from recruiters will not be accepted.

• By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

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• Benefits & Wellness

• Invested in you.

• We help families prepare for the changes in their lives. These benefits include preparing for the birth of a child, adoption, caring for elderly family members, transitioning back to work, and participation in Flexible Spending Accounts.

• Learn more

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• Invested in you.

• We help families prepare for the changes in their lives. These benefits include preparing for the birth of a child, adoption, caring for elderly family members, transitioning back to work, and participation in Flexible Spending Accounts.

• Learn more

• Well-being head to toe.

• We provide Coupanians with comprehensive healthcare and mental wellness programs.

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• Time off to recharge.

• Generous paid time off including parental leave programs and volunteer time-off.

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• Celebrate your impact.

• We provide a generous 40 hours/year for volunteering and doubled matching contributions to $500 a year.

• Learn more

• Learn more

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• Hiring Process

• Hiring Process

• Hiring Process

• Hiring Process

• Hiring Process

• Hiring Process

• Hiring Process

• Hiring Process

• Explore Opportunities

• Discover roles that match your skills and goals.

• Search by keyword, skills, or location.

• Learn about life at Coupa from real stories.

• 01

• Apply Your Talent

• Show us your skills and passion—no gimmicks needed.

• Share your experience with a simple, clear resume.

• Highlight how your values align with ours

• 02

• Assessments

• Some roles may include an assessment step.

• Designed to understand your skills for the role.

• Ask your recruiter if an assessment is required.

• 03

• Interview

• Connecting to see how we can shape what’s next.

• Meet recruiters, leaders, and future Coupanians.

• Bring your authentic self and ask questions.

• 04

• Decision & Offer

• When it’s the right match, we’ll invite you to join us.

• Clear guidance through the offer and next steps.

• Support from your recruiter at every stage.

• 05

• Onboarding & Beyond

• Start strong with tools, training, and connections.

• Learn our culture, products, and Coupa Core Values from day one.

• Grow your career while shaping what’s next with us.

• 06

• Global

• Opportunities

• Every opportunity shapes your future by building

• solutions and connections.

• 10 open roles

• Engineering and Product

• 7 open roles

• People & Corporate Ops

• 0 open roles

• Partners

• 3 open roles

• Sales

• More opportunities

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