Team Lead Customer Experience Associate IV

Conduent

onsiteUSD 21 / hour

Latham, NY, United States Posted Aug 31, 2026

About this role

Team Lead Customer

Associate IV
Customer Experience - Associate IV
Location: 1205 Troy-Schenectady Rd., Latham, NY 12110
Employment Type: Full-Time
Pay Rate: $20.50
Schedule: Based on business needs, shifts may be scheduled between 8:00 AM and 7:00 PM, Monday through Friday.
Availability Required: 8:00am-5:00pm or 10:00am-7:00pm (Monday-Friday)
As a Team Lead Customer

Associate IV (Onsite), you will support customer service operations by assisting Customer Service Representatives (CSRs), ensuring service excellence, driving performance metrics, handling escalated customer concerns, and assisting with training, scheduling, and daily operational support. You will serve as a key resource for employees and leadership while helping deliver exceptional customer experience.

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