About this role
Team Lead, Collections
The leadership, management, and control of collections on all overdue and delinquent accounts on a month-to-month basis to ensure 100% achievement of agreed benchmark on collections.
To maximize the collections rate in a prudent, cost-effective manner to ensure efficiency and effectiveness of collections.
Ensure achievement of monthly telephone collections targets through guidance and coaching of the telephone collectors.
Conduct monthly performance appraisal sessions with direct reports in line with stipulated career and performance management policies and procedures.
To assist with escalations and customer service gaps where necessary.
Requirements
- Required: Minimum of 3 years of experience in collections, with advanced knowledge of collections procedures and best practices.
- Preferred: Call center experience an advantage.
Benefits
- You’ll receive competitive compensation and work with amazing people.
- You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.