About this role
Job title: Team Lead AR (Accounts Receivable) - Hyderabad
About the Role Guidehouse is seeking a Team Lead AR (Accounts Receivable) in Hyderabad, India to manage a team of 15-20 FTEs and oversee the day-to-day operations with focus on productivity, quality, and SLA targets. The role emphasizes coaching, accountability, and continuous performance improvement while ensuring compliance with policies and quality standards.
What You'll Do
- Manage a team of 15 to 20 FTEs and drive day-to-day AR operations.
- Ensure seamless delivery against productivity, quality, and SLA targets.
- Monitor workflow, identify gaps, and implement timely corrective actions to maintain operational stability.
- Establish clear expectations, track individual and team performance, and provide structured coaching to drive results.
- Foster a culture of accountability, collaboration, and continuous performance improvement.
- Maintain adherence to defined quality standards through regular audits and structured RCA/CAPA initiatives.
- Identify production and quality issues and put corrective plans in place per policy.
- Ensure compliance with established operational policies and procedures.
- Support effective denial resolution and contribute to AR processes.
What We're Looking For
- Experience leading a team of 15-20 FTEs in accounts receivable or similar operations.
- Strong operational management, with ability to meet productivity, quality, and SLA targets.
- Proficiency in monitoring workflows, identifying gaps, and implementing corrective actions.
- Ability to set expectations, track performance, and provide structured coaching.
- Commitment to accountability, collaboration, and continuous improvement.
- Familiarity with quality standards, regular audits, RCA/CAPA, and issue resolution.