Team Lead Access Specialist- Main Campus- Full Time

About the Role Lead and support the Patient Access team in the Emergency Department and related sites, mentoring staff, and driving process improvements to ensure accurate registration, pre-registration, and denial prevention while delivering exceptional patient experiences. What You'll Do

• Provide day-to-day support to the team by facilitating problem solving with internal and external customers; serve as a mentor to all point of service operations staff.
• Coach and develop team members using patient access standards, rules and training methods.
• Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention.
• Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences.
• Participate in developing departmental quality improvement initiatives.
• Communicate effectively with all departments and clinics (internal/external) to Dayton Children’s; engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor.
• Will float to Main ED, South ED and Huber Heights locations as needed.
• Work in accordance with the hospital's mission and vision statement, values, guiding behaviors and strategic goals. What We're Looking For
• Education: High school diploma required; Associate's degree preferred.
• Experience: 1+ years of experience in patient access or large hospital/medical front office.
• Skills: Strong communication and interpersonal skills; ability to work tactfully with patients, staff, and interdepartmental customers; proficient in customer service and data collection processes; ability to lead and motivate a team; knowledge of healthcare billing regulations, insurance and compliance requirements; excellent organizational and time-management skills.
• Certifications: Clarivate Certified Access Specialist Certification completion within one year of hire. Nice to Have
• Clarivate Certified Access Specialist Certification (to be completed within one year of hire). Compensation & Benefits
• Not specified