Tax Site Coordinator I - Limited Duration

Tax Site Coordinator I - Limited Duration

Location: MFS CASH Plaza Office 919 NE 19th Ave, Suite 200 Portland, OR 97232. Status: Exempt. Report to: Lead Tax and Financial Services Coordinator III. FTE: 1.0 (40 hours/week). Limited Duration: November 1, 2026 - May 30, 2027.

General Description: Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position. Agency Culture: We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services. We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence. We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.

General Function: Under the general supervision of the Lead Tax Site Coordinator III, the Tax Site Coordinator I provides daily operational support and coordination for the Volunteer Tax Preparation activities at the MFS Plaza location. This role ensures the site runs efficiently, volunteers are supported, and taxpayers receive high-quality service. The ideal candidate thrives in a fast-paced environment, possesses excellent customer service skills, and can maintain composure under pressure. Additionally, this role will assist with seasonal volunteers and staff scheduling and administrative issues to ensure robust and accurate tax services are provided.

Essential Duties and Responsibilities:

• Client Support and De-escalation: Maintain a calm demeanor in a fast-paced environment, triaging client needs and managing conflicts with empathy, helping to ease client stress related to tax processes.
• Team Support: Foster a calm, organized, and inclusive workplace by mentoring staff and volunteers of diverse backgrounds. Delegate tasks effectively to ensure smooth operations during high-demand times.
• Prioritization and Decision-Making: Quickly assess situations, prioritize competing demands, and make sound decisions in a fast-paced environment to keep services flowing.
• Volunteer Support and Development: Create a welcoming atmosphere where volunteers can grow their skills, collaborate, and feel valued while supporting clients with compassion.
• Quality Assurance: Monitor and review tax preparation services to ensure compliance and accuracy, providing guidance while supporting volunteers and staff.
• Emergency Response: Respond calmly and promptly to emergencies involving clients or volunteers, maintaining safety and support.
• ITIN Services: Facilitate ITIN application services as a Certified Acceptance Agent.

Duties

• Attend team meetings, assist other sites as needed, and fulfill other tasks as assigned.

Qualifications

• Leadership

Skills

• Ability to remain calm and focused under pressure and instill that calm in others
• Strong prioritization and organizational skills in a fast-moving environment
• Mentoring and motivational skills, creating a warm, supportive environment for volunteers and clients
• Empathy, self-awareness, and ability to build strong, trusting relationships
• Client-focused communication and empathy toward clients facing barriers and fears around tax processes
• De-escalation and conflict resolution
• Clear and approachable communication with staff, volunteers, and clients
• Organizational and operational skills
• Ability to manage multiple tasks and teams efficiently
• Collaboration across teams and external partners
• Comfortable coordinating logistics, scheduling, and resource management
• Tax knowledge: familiarity with or ability to quickly learn relevant federal and Oregon tax codes
• Licensed tax consultant or IRS-certified volunteer tax preparer experience preferred but not required at hire
• Proficiency with Microsoft Office and general computer use, including troubleshooting basic printer, computer, and internet issues
• Ability to handle sensitive information with discretion and professionalism
• Equity and Social Justice values, working in a multicultural and diverse environment, inclusion and program access for clients, anti-racism approaches
• Collaboration and teamwork across program areas and external partners
• Values client inclusion in program design and implementation

Experience

• Experience managing teams or volunteers in dynamic, high-pressure environments with the ability to prioritize, delegate, and support diverse groups
• Minimum of a BA/BS in public service or human services or equivalent related experience
• Experience with database management and quality assurance
• Fluency in languages in addition to English is strongly preferred

Requirements

• Personal transportation allowing for travel within the Portland Metropolitan area; if driving, must have a valid driver license, auto liability insurance, and a driving record permitting coverage

• Criminal background check required

• Work environment: in-office, at community events, and other locations as needed; in-person work required; occasional early morning, weekend, or evening work may be required; ability to sit for extended periods and stand; use of computer, telephone, copier; occasional stairs; moderate lifting up to 30 pounds

• Commitment to diversity and equal opportunity employment

• Salary: 55,640.00 - 57,253.00 Annual

• Employer type: Direct Employer

• Salary Min: 55640.00

• Salary Max: 57253.00

• Salary Type: /yr.