Task Lead

Job title: Task Lead

About the Role Cape Fox subsidiary, Eagle Health, LLC is seeking a Task Lead to join our team in support of a federal government client. This role requires strong interpersonal skills, attention to detail, and the ability to work under tight deadlines while overseeing intake operations, managing workflow efficiency, supporting application processing, developing SOPs and training materials, conducting quality assurance and compliance reviews, preparing reports and metrics, and supporting program sustainment and process improvements.

What You'll Do

• Oversee program workflow and intake operations; maintain workflow efficiency.
• Develop SOPs and training materials; provide training to new and existing staff on updated procedures.
• Conduct quality assurance and compliance reviews; perform periodic audits for accuracy and adherence to policies, privacy, and safeguard standards.
• Lead program sustainment and modernization; plan transitions to ensure staffing resilience during disruptions, retirements, or organizational changes.
• Manage daily intake operations and document legacy processes and tribal-specific enrollment considerations.
• Maintain SOPs, manuals, and workflow guidance; support policy adjustments to improve accuracy and timelines.
• Serve as a point of contact for technical and administrative questions; ensure timely reporting of progress.
• Prepare monthly application processing metrics and ad hoc reports on trends, system performance, and operational constraints.
• Regularly update the Alaska Region Enrollment database with application progress and determinations; participate in travel as needed.
• Travel Requirements: 25 - 50%.

What We're Looking For

• Bachelor’s degree in Business Administration, Public Administration, Project Management, Social Sciences, Records Management, Information Management, or a related field; master’s degree preferred.
• Minimum 4+ years of experience in intake operations, enrollment processing, records management, program coordination, project support, or related administrative field.
• At least 1 year of specialized experience equivalent to GS-7 level supporting workflow management, application processing, QA, compliance reviews, reporting, SOP development, training, or records management.
• Experience supporting federal government programs preferred.
• Experience developing SOPs, manuals, workflow guidance, training materials, and process improvement recommendations preferred.
• Excellent written and oral communication skills; strong organizational skills, attention to detail, and accuracy.
• Experience in administrative processing, records management, and customer service.
• Knowledge of Alaska Native communities, tribal enrollment, and genealogical research preferred.
• Ability to collaborate with tribal representatives and federal staff.
• Experience in policy development.
• Must pass a background investigation successfully.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

Nice to Have

• Knowledge of Alaska Native communities, tribal enrollment, and genealogical research preferred.
• Experience supporting federal government programs preferred.

Compensation & Benefits

• Salary range: $132,500 - $135,300 per year.
• Benefits include company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, and a 401K with company match.