Talent Acquisition Team Lead

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Talent Acquisition Team Lead - JLL

What this job involves:

We are seeking a highly motivated Talent Acquisition Team Lead for JLL Business Services, our internal shared services business line, to oversee a team of high-volume recruiters across our main business functions in the AMER region. Based in Heredia, Costa Rica, this role combines people leadership and process excellence, ensuring a world-class hiring experience for candidates and stakeholders.

The ideal candidate is a strong communicator, highly organized, and thrives in a fast-paced, collaborative, metric-driven environment. You will play a critical role in elevating recruitment operations, coaching recruiters, and driving continuous improvement across the talent acquisition lifecycle.

What your day-to-day will look like:

• Lead, coach and develop recruiters through regular 1:1s, requisition reviews, and performance check-ins, with guidance on sourcing, stakeholder engagement, candidate experience, and process optimization to build capability and service quality.
• Manage workload allocation to keep requisitions evenly distributed across the team, and support onboarding and training of new members to build a culture of operational excellence.
• Foster an inclusive and collaborative environment that promotes teamwork and a strong sense of belonging.
• Drive data-informed decisions by owning performance metrics, KPI dashboards, and systems optimization to improve recruitment outcomes.
• Partner with stakeholders at all levels across the AMER region, leading talent Acquisition initiatives and change management to deliver measurable business results.

Required Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, Psychology, or a related field.
• Fluency in English and Spanish is required.
• At least 5 years of end-to-end recruitment experience in international settings, including the US.
• At least 2 years leading high-volume recruiters (direct reports), with proven ability to coach team members and drive performance in a fast-paced, evolving environment.
• Strong talent sourcing expertise and a solid understanding of sourcing tools, recruitment systems, and data-driven decision making.
• Experience with ATSs, MS Excel, and MS Teams is required; knowledge of Workday and Smartsheet is highly preferred.
• Strong written and verbal communication and stakeholder management skills.

Preferred Qualifications:

• Knowledge of Workday, Smartsheet, and other collaboration technology is highly preferred.
• Additional languages are a plus.

Location

On-site – Belen, CRI

Job Tags:

Applicant Tracking Systems (ATS), Candidate Generation, Corporate Recruiting, Goal Attainment, Real Estate Industry Knowledge, Talent Mapping, Talent Strategy

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!