About this role
About the Role
Our client is seeking an experienced and proactive Systems & Training Lead to support digital transformation initiatives, business systems enhancements, user training, and stakeholder engagement across the organization.
This role is critical in supporting the development, enhancement, and adoption of digital platforms while ensuring effective collaboration between business users, customers, and technical teams. The successful candidate will play a key role in system improvements, user acceptance testing, business analysis, training delivery, and change management initiatives.
Key Responsibilities
Business Systems & Digital Transformation
- Support digital transformation initiatives by identifying opportunities for system enhancements and process efficiencies.
- Collaborate with internal stakeholders and customers to understand business requirements and recommend digital solutions.
- Maintain and manage system enhancement backlogs, change requests, improvements, and project requirements.
- Contribute to the development of customer-centric and data-driven digital solutions.
Business Analysis & Documentation
Define and document business requirements, user stories, and acceptance criteria.
Prepare business documentation including:
- Project charters
- Solution documentation
- Process maps
- User interface mockups
- Business cases
- Functional specifications
Maintain comprehensive project and business system documentation libraries.
User Acceptance Testing (UAT)
- Plan and execute User Acceptance Testing (UAT) activities.
- Ensure testing covers end-to-end business processes and agreed acceptance criteria.
- Document findings and provide recommendations for improvements.
- Work closely with development teams to validate delivered solutions.
Training & User Enablement
- Conduct training programmes for new employees on business systems and digital platforms.
- Deliver training relating to new system functionalities, enhancements, and changes.
- Develop and maintain system manuals, training materials, release documentation, and user guides.
- Support customer demonstrations, training sessions, and onboarding activities.
Release & Change Management
- Coordinate system change requests, data updates, and issue resolution activities.
- Liaise with business departments and technology teams to prioritize and manage system enhancements.
- Prepare and publish release notes following system deployments.
- Support change management initiatives to encourage system adoption and effective usage.
Customer & Stakeholder Management
- Support customer success initiatives by providing training, demonstrations, and ongoing support.
- Gather customer requirements and coordinate with technical teams to deliver effective solutions.
- Maintain strong relationships with internal stakeholders, customers, and external business partners.
- Ensure effective communication throughout project and system enhancement lifecycles.
Requirements
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Bachelor's Degree in Business Administration, Information Technology, Information Systems, or a related discipline.
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Minimum 3 years of relevant experience in business systems, digital transformation, business analysis, training, or application support roles.
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Experience working with:
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Microsoft 365
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Microsoft Copilot
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Figma
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SQL
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Power BI
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Strong understanding of business process analysis and system improvements.
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Experience defining user stories, acceptance criteria, and business requirements.
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Experience conducting User Acceptance Testing (UAT).
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Strong training delivery, facilitation, and presentation skills.
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Experience preparing process flows, documentation, and system guides.
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Strong data analysis and reporting skills.
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Familiarity with business intelligence and analytical tools.
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Excellent communication and stakeholder management capabilities.
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Strong organizational, problem-solving, and analytical thinking skills.
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Ability to work independently and manage multiple priorities effectively.
Preferred Qualifications
- Certifications related to Microsoft 365, Microsoft Copilot, Figma UI/UX Design, SQL, or Power BI.
- Experience creating UI prototypes and workflow mockups.
- Exposure to logistics, shipping, supply chain, or enterprise business systems environments.
- Experience working with customer-facing applications and digital transformation initiatives.
Ready to take your career to new heights?
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!
Our client is looking for a skilled individual to fill the role of Systems & Training Lead.
Apply now and see how you can be the perfect fit for this exclusive position!