Systems Engineer

JOB DESCRIPTION

Global Endpoint Operations manage the Endpoint Systems that connect the Visa’s Client globally to VisaNet for transaction processing, clearing and settlement. The team is responsible for all technical aspects of the endpoint lifecycle from project initialization, system installation and maintenance, operational support to system disconnection. The engineer is responsible for project management and implementation of endpoint projects, working with global clients, vendors, and Visa Internal team to expand access of Visa products and services globally.

Essential Functions Provide project management, technical advice and support to Visa’ Client institutions and processors to ensure customers expectation are exceeded. Project Coordination and proper documentation and update of task Using Generative AI tool to delivery automation and efficiency in day-to-day work Create implementation scripts for vendor’s field engineers and support team for installation and activation Perform installation of Linux system with the help of on-site vendor engineer remotely Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly Ability to manage customer satisfaction, commitment and expectations to high service levels and manage escalations adequately Ensure that all deployment follow Visa security guidelines and report any non-compliance. Communicate and work cordially in global team with teammate from different culture and in time zone. Participate as a member of an on-call rotation to support multiple systems during off-hours Work evenings and weekends as needed Provide weekly reporting for CMDB and BASE II record Act as Change and ServiceNow Coordinator to ensure all incidents and changes are in compliance to ITIL and ServiceNow Rule. Act as Inventory Record Coordinator to ensure accurate and timely update of inventory Proactively work with leaders to implement improvement and help push the team to achieve better efficiency and advancing in technical knowledge.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Basic Qualifications

• Bachelor's degree, OR 3+ years of relevant work experience

• 1 Year working Experience in IT Operations and Delivery or Fresh Grads with excellent result during interview technical test

• Experience in Linux System administrative task

• Foundational Project Management skills

• ITIL Foundation

• Preferred Qualifications

• Familiar with using Generative AI using m365 copilot, Claude code, Codex to work and automate task

• Basic HTML, Programming or Scripting Language

• Understand XML, JSON and XSLT

• Encryption Security Technology like SSL and IPSEC

• Ability to effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime

• Outstanding customer service skills and a dedication to the customer service experience.

• Must exercise a reasonable amount of independent judgment under minimum supervision

• Ability to assess and analyze technical situations and provide viable alternatives

• A keen interest to learn new skills and technology either through online resources or class training

• Project Coordination Experience

• Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

• Visa is an EEO Employer

• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.