Systems Engineer

System Engineer

What’s the role?

The Palo Alto Firewall Operations Engineer is responsible for operating, securing, and optimizing enterprise firewall infrastructure across on-prem and cloud environments. This role requires strong expertise in network security, firewall policy management, troubleshooting, automation, and ITSM operations, ensuring high availability and compliance with enterprise security standards.

What you’ll be doing?

Palo Alto Firewall Operations

• Administer, maintain, and optimize Palo Alto Networks Next-Generation Firewalls (PA-Series, VM-Series) and Panorama management platform.
• Monitor firewall health, traffic logs, threat logs, and system performance to ensure operational stability and security.
• Configure, implement, update, and maintain firewall security policies and rules.
• Troubleshoot firewall, connectivity, GlobalProtect, security policy, and configuration-related issues.
• Manage Panorama templates, device groups, and configuration deployments across firewall environments.
• Ensure high availability (HA) configurations and failover readiness.
• Drive continuous improvements to reduce Mean Time to Resolution (MTTR) for firewall-related incidents.
• Maintain an optimized policy framework by identifying and removing redundant, obsolete, or unused rules.
• Enhance operational efficiency through automation of firewall management processes.

Network Security Management

• Implement and enforce security controls based on least-privilege access principles and application-aware security policies.
• Analyze network traffic patterns and application usage using App-ID, User-ID, and firewall logs.
• Manage security policies, URL filtering, threat prevention profiles, and GlobalProtect portals and gateways.
• Support SSL/TLS decryption, certificate lifecycle management, and secure communications.
• Collaborate with network, identity and access management (IAM), cloud, and security teams to ensure seamless connectivity and security.
• Monitor, investigate, and respond to security alerts, vulnerabilities, and incidents.
• Ensure firewall security services, including Threat Prevention, Antivirus, Anti-Spyware, and WildFire, remain current and effective.
• Support audit, compliance, and risk management requirements through reporting and security reviews.
• Assist with incident investigations and forensic analysis leveraging firewall logs and security telemetry.

Automation & Integration

• Utilize Palo Alto APIs and Panorama automation capabilities to streamline administrative processes.
• Manage firewall infrastructure using Infrastructure as Code