Systems Engineer - Internet IT & Managed Network Services | Full-Time | On-Site

The Staff Pad is proud to partner with a leading provider of property technology solutions in San Felipe, TX and we are looking to hire an experienced and technically skilled Systems Engineer for a new dual-focused on site role.

In this role, you will support the company’s Internal IT environment, including offices, end users, network infrastructure, multiple locations and two data centers, while also supporting the Managed Services team in troubleshooting hotel back-office networks for contracted properties.

The company manages internal IT like a customer account, applying the same ticketing, SLA, and documentation standards used for its clients.

Schedule: Full-Time | On-Site

What You’ll Do

• Key

Responsibilities

• Internal

• IT and Corporate Infrastructure

• Deliver timely technical support to

• employees onsite and remotely across multiple office locations

• Administer Windows Server (Active

• Directory, Group Policy, DNS, and DHCP) along with Microsoft 365 and Entra ID, including accounts, access controls, and

• permissions

• Diagnose and resolve issues with

• workstations, laptops, printers, VoIP phones, and mobile devices

• Maintain Denver and Houston datacenter

• infrastructure, including Hyper-V, backup and replication, firewalls,

• switching, wireless, VPN, and site-to-site connectivity

• Oversee employee onboarding and

• offboarding, IT inventory, and hardware lifecycle tracking

• Perform patch management and

• preventative maintenance while supporting hardware refreshes, software

• deployments, and network upgrades

• Managed Services

• Troubleshoot hotel back-office

• networks, including routers, firewalls, switches, access points, VLANs,

• subnets, DHCP, DNS, and ISP circuits

• Maintain network segmentation between

• guest, back-office, and payment environments according to property and brand

• standards

• Resolve connectivity issues across

• PMS, point-of-sale, key card, security camera, and printer systems while

• coordinating with vendors and brand support teams

• Provide remote support to on-site

• staff and field technicians with varying levels of technical expertise

• Meet service-level requirements while

• maintaining accurate ticket updates, time entries, and resolution notes

• Escalate issues to senior engineers,

• carriers, and third-party vendors while driving them through resolution

• Support new property onboarding by

• documenting network topology, validating configurations, and identifying

• required remediation

• Shared Responsibilities

• Create

• and maintain documentation, runbooks, network diagrams, and knowledge base

• articles for internal and property environments

• Manage

• incidents and service requests through the ticketing system with clear and

• timely documentation

• Coordinate

• with vendors, carriers, and third-party providers on technical issues,

• warranties, and procurement

• Standardize

• configurations, monitoring, and support processes while recommending long-term

• solutions for recurring issues

• What We

• Are Looking For

Experience

• and Certifications

• 5+ years of experience in IT support,

• systems administration, or network administration

• Experience supporting multi-site

• environments and remote users across servers, desktops, and network hardware

• Experience with a managed service

• provider, NOC, or ISP support organization preferred

• Hospitality technology experience,

• including PMS, POS, or hotel lock systems preferred

• Scripting or automation experience

• with PowerShell, Python, or similar tools preferred

• Relevant certifications such as

• CompTIA Network+/Security+, Microsoft, Cisco CCNA, Fortinet NSE, Aruba, or

• VMware preferred

• Additional Skills and Attributes

• Strong hands-on network

• troubleshooting skills, including VLANs, subnetting, DHCP, DNS, routing, NAT,

• firewall rules, and VPNs

• Strong written and verbal

• communication skills with the ability to explain technical issues to

• non-technical users

• Strong attention to ticket management,

• time tracking, and documentation in a service-level-driven environment

• What

• You Can Expect

• Key

• Technologies

• Corporate Environment

• Windows

• Server 2016+, including Active Directory, Group Policy, DNS, and DHCP; Windows

• 11, Microsoft 365, and Entra ID

• Hyper-V,

• Veeam Backup & Replication, and remote support tools

• Network and Property Environment

• Fortinet

• firewalls, pfSense, and MikroTik edge devices

• Aruba,

• Meraki, and Cisco switching and wireless

• RADIUS/TACACS+,

• Aruba ClearPass, VLANs, routing, NAT, VPN tunnels, and WAN/ISP troubleshooting

• Network

• monitoring, alerting, and configuration backup tools

• Physical

• Demands

• Occasional lifting and installation of IT and network equipment

• (up to 50 lbs)

• If

• you’re a hands-on IT professional with strong systems and networking experience

• and enjoy solving complex technical challenges, this role offers the

• opportunity to work across diverse environments while making a direct impact on

• both internal operations and customer-facing services. We encourage you to

• apply today!