Systems Engineer

Job title: Systems Engineer

Golden Valley, MN 100% Onsite

What You'll Do

• Efficiently and timely complete projects and goals

• Help maintain knowledge base for Koch systems and supported services

• Help create documentation for all processes and equipment

• Assist software in identifying, isolating, and remediating issues with their critical business functions

• Create tickets in a timely manner with 3rd party vendors or the Koch Services IT team to resolve any pending issues and keep everyone informed of status

• Collaborate with Koch Services IT to resolve all issues in a timely manner

• Coordinate with clients and/or team members to resolve issues, reduce risk, and enhance user satisfaction

• Attend in-person meetings and collaborate with the Koch Services IT team

• Monitor the hardware integrity and keep accurate reports to determine life expectancy, monitoring when warranties and/or licenses expire

• Build, deploy, troubleshoot and maintain all infrastructure servers at various locations

• Backup - maintain, troubleshoot and administer firewalls all location

• Assist in troubleshooting network issues at all locations

• Constantly work to improve current processes and procedures

• Responsible for administering, maintaining and troubleshooting the Citrix infrastructure

• Assist in network maintenance, upgrades & troubleshooting at various locations

• Participate as a SME for various enterprise software upgrades and installs when necessary

• Manage email services – On premises and cloud for email and filtering

• Manage email security services

• Manage end user security training requirements to include advising IT staff on campaign specifics

• Manage backups with backup software while ensuring best practice methodologies are being utilized

• Knowledge and Skills to be Successful

• Strong interpersonal, verbal, and written communication skills

• Analytical mindset with effective problem-solving abilities

• Excellent organizational skills with the ability to manage multiple priorities

• Perform diagnosis and resolution tasks for problem/service requests

• Participate in the after-hours on-call rotation

• Additional duties as assigned

Qualifications

• Required Education and Experience

• Associate’s degree in information technology, Computer Science, or related field, or equivalent experience

• 7-10+ years’ experience with hardware systems and systems applications

• Very familiar with DNS, TCP/IP configuration and server/systems industry best practices

• 2+ years Cyber Security standards experience

• Security Monitoring & Remediation knowledge

• 3-5+ years firewall knowledge

• 3+ years Citrix knowledge

• 5+ years Microsoft Exchange

• 3-5+ years switching and routing experience

• 3+ years cyber security training administration

• Preferred Education and Experience

• Bachelor’s degree in Information Technology or related field

• Excellent troubleshooting skills

• Project Management skills

• Strong written and verbal communication via phone, email, and instant message, as well as in person

• Ability to independently investigate issues and find solutions with minimal assistance

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a Health Savings Account on the HDHP plan, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Benefits

• Department at accommodations. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.