Systems Analyst

Job Title: Systems Analyst

Location: Frederick, Maryland (onsite with local and regional travel)

Employment Type: Direct Hire

Salary Range: $50,000–$65,000 annually

Position Overview

We are seeking a customer-focused Systems Analyst to support the installation, configuration, training, and troubleshooting of network-connected multifunction devices and related software solutions. This role combines desktop and network support, hands-on printer installation, customer training, and technical partnership with sales and client IT teams. The ideal candidate is proactive, professional, comfortable supporting customers by phone and in person, and able to travel to customer locations throughout the region.

Key Responsibilities

• Provide pre-sales technical support and perform network installations for Epson, HP, Kyocera, and Xerox multifunction devices and software solutions.

• Install print drivers and configure functions such as scan-to-email and scan-to-network-folder.

• Deliver customer training on multifunction devices, print workflows, and related software.

• Troubleshoot customer networks and connected devices onsite and remotely.

• Support account managers throughout the sales cycle, including discovery, analysis, presentations, demonstrations, and implementation.

• Partner with customer IT teams to improve device performance and optimize document workflows.

• Provide responsive technical assistance by phone and in person while maintaining a professional and customer-focused approach.

• Identify opportunities for additional solutions and value-added services.

• Perform other duties as assigned.

• Required Qualifications

• Experience in network support, network administration, desktop support, PC support, or a related technical role.

• Hands-on experience installing, configuring, and troubleshooting network-connected printers or multifunction devices.

• Working knowledge of networking concepts and the ability to troubleshoot connectivity issues.

• Strong customer service and communication skills, with the ability to support users by phone and in person.

• Associate or bachelor’s degree in Information Technology or a related field, or an equivalent combination of education and experience.

• Self-motivated, proactive, and able to work independently in customer environments.

• Ability to lift up to 50 pounds.

• Valid driver’s license, required automobile insurance, and reliable transportation for travel to customer sites.

• Preferred Qualifications

• Experience with Fiery print production environments.

• Computer repair or hardware support experience.

• Relevant networking or IT certifications.

• Experience supporting office technology solutions during customer demonstrations or implementations.

• Travel and Service Area

• This position is based in Frederick, Maryland and requires regular travel to customer locations. The service area includes portions of Maryland, Pennsylvania, Northern Virginia, and Washington, D.C., including Frederick, Montgomery, Howard, Baltimore, Carroll, Washington, Loudoun, Fairfax, Arlington, Prince William, Adams, Franklin, Cumberland, Fulton, and York counties or surrounding areas.

• Everforth Apex

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards.

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a Health Savings Account on the HDHP plan, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Equal Opportunity

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.