Systems Administrator

Position: Systems Administrator

Location: Toronto, ON

Job ID#: RQ11861

Duration: 11 Months

Role Overview

We are seeking a Junior Systems Administrator / Operations Support Specialist to provide day-to-day operational support for enterprise infrastructure, end-user computing environments, cloud services, and IT operations. The successful candidate will support system administration activities, troubleshoot technical issues, manage user access requests, and help maintain reliable and secure technology services across the organization.

Key Responsibilities

• Provide systems administration and operations support for enterprise environments.

• Set up and manage user accounts, profiles, permissions, and access requests.

• Perform backup, recovery, and routine system maintenance activities.

• Support day-to-day computer systems operations and infrastructure administration.

• Perform software upgrades, patch management, and system updates.

• Monitor system workloads and resource utilization and recommend adjustments as required.

• Configure, install, maintain, and support network and infrastructure components.

• Provide Level 1 and Level 2 support for hardware, software, application, and connectivity issues.

• Troubleshoot system performance, networking, and operational issues using structured diagnostic methodologies.

• Maintain technical documentation, operational procedures, system inventories, and knowledge articles.

• Support incident, change, problem, and service request management processes.

• Coordinate issue resolution with technical teams, vendors, and stakeholders.

• Required Qualifications

• Technical Skills

• Knowledge of Microsoft Windows Server administration.

• Experience with:

• Active Directory

• Group Policy

• DNS

• DHCP

• User Account Management

• Experience supporting enterprise infrastructure environments including:

• File Servers

• Print Services

• VMware or Hyper-V Virtualization Platforms

• Endpoint Management Solutions

• Knowledge of cloud technologies including:

• Microsoft Azure

• Microsoft 365

• Entra ID (Azure AD)

• Identity Management Services

• Knowledge of IT Service Management (ITSM) processes and tools such as:

• ServiceNow

• Remedy

• Similar Service Management Platforms

• Understanding of:

• Cybersecurity Best Practices

• Patch Management

• Endpoint Protection

• Vulnerability Remediation

• Access Control

• Basic scripting and automation skills using:

• PowerShell

• Batch Scripting

• Similar Technologies

• Knowledge of networking fundamentals including:

• TCP/IP

• VPNs

• Firewalls

• Network Troubleshooting

• Enterprise Connectivity Concepts

Experience

• Experience providing Level 1 and Level 2 technical support within medium-to-large enterprise environments.

• Experience supporting servers, workstations, and enterprise network infrastructure.

• Experience resolving incidents and service requests within established SLA requirements.

• Experience performing:

• User Provisioning

• Access Management

• Software Installation

• Patch Deployment

• System Maintenance

• Experience supporting mission-critical business applications.

• Experience maintaining operational documentation and technical procedures.

• Experience with on-call support and after-hours maintenance activities is considered an asset.

• Soft Skills

• Strong verbal and written communication skills.

• Ability to explain technical concepts to both technical and non-technical stakeholders.

• Excellent customer service and client relationship skills.

• Strong documentation and technical writing capabilities.

• Ability to prioritize competing requests and manage stakeholder expectations.

• Strong teamwork, collaboration, analytical, and problem-solving skills.

• About Symbiotic Digital.

• Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

• Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results

• Recruitment: Find The Right People You Need

• Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.

• Learn more online at https://www.symbioticgroup.com/home-sd/.

• View All Jobs online at: https://www.symbioticgroup.com/view-jobs/